Shipping Policy
At Get Protein, we are committed to delivering your products efficiently and securely. Here’s everything you need to know about our shipping process:
Shipping Hub
All orders are processed and shipped from our facility in Karachi. After packing, your order will be held at our facility for up to 2 days before being handed over to our logistics partners. They will sort and forward your package to the relevant delivery stations.
Free Shipping
We offer free shipping on all orders across Pakistan. There are no additional shipping fees, regardless of your order size.
Shipping Services
To ensure timely delivery and minimize your wait time, we use the following shipping services:
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Detained Service: For orders weighing over 2.0 kg, we use the Detained Service. Your package will typically be delivered within 4-6 working days. Please note that this estimate does not include holidays, weekends, or the 2-day processing period.
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Overnight Service: For orders under 2.0 kg, we use Overnight Service. Your package will usually be delivered within 4-6 working days. This estimate excludes holidays, weekends, and the 2-day processing period.
Please be aware that delivery times may be extended due to political, weather conditions, or if the delivery is to an Out of Service Area.
Shipment Tracking
Track your order easily by entering the provided tracking number in the 'Track Your Order' section on our website. You will receive the tracking number via SMS once your package is ready for dispatch.
Shipment Inspection
We recommend against inspecting your shipment at the time of delivery, as this can delay the process. All delivered items are covered under our Return Policy, should any issues arise.
Payment Methods
Orders will be processed after a confirmation call with the customer. Payment is subject to stock availability. We accept the following payment method:
- Cash On Delivery (COD)
For further questions or assistance, please contact our customer support team. Thank you for choosing Get Protein!